Request Maintenance

Request Maintenance

To report a fault click here and upload a photograph with your contact details to allow us to get to you during office hours.

Request Maintenance
Tenant's Application form

Tenant's Application form

Please fill in application form with property you wish to let.
Also, please scan and send your latest pay slip or bank statement.
Thank you.

Fill form here
Emergency Repairs guide

Emergency Repairs guide

Please read our quick guide for maintenace emergencies.

click here


If you have an emergency please turn off any gas, water, or power before doing anything else. The workers do not work 24 hours a day so normally they would come out to you on the next working day.



Heating or plumbing

If the boiler is not working check the pressure on your boiler if there is a gauge. If the pressure is low then adding water to the boiler by opening the filling loop may get the boiler going again. Google how to do this for your make of boiler. It is usually (but not always) by opeining two black valves underneath. Please remember to close them again afterwards.

If the boiler is not giving you hot water or heating then log a breakdown with the office.
Please check your gas meter to make sure it has gas and is turned on.

If there is water coming out of the boiler, and you need a plumber call Steve Lawrence on 07776 203 892

If you have electric heating look at the electric board and make sure all of the trips are on.

If you need to have soemone attend please log as a breakdown.

If your electric goes out and your meter has credit on it then first check the fuse board, if you still have no power call our electrician Lucy Suggett on 07885 629 884



Leaks and other repairs

If you have a leak then turn the water supply off to stop the water. If the leak cannot wait untl the office opens then call Jason Davies on 07852 395 773

If your drains block and the manhole is on a shared run then Wessex Water will come and unblock the drain free of charge. Call them on 0345 600 4 600

If you have a mains water leak call Wessex Water on 0345 600 4 600





OTHER USEFUL INFORMATION



WHO SUPPLIES MY ELECTRICITY AND GAS?

You can choose your supplier. Use comparison web sites like uswitch, go compare, compare the market, moneysupermarket etc to choose the best electricity and gas providers for you.

Agreeing to a single supplier for both, and paying by direct debit is normally cheaper.



GAS AND ELECTRIC PREPAY METERS

If there is a debt on the meter you can find out the supplier by calling for electric Western Power on 0800 096 3080.

For gas you need to call
0870 608 1524.

You then call the suppliers and ask for either new tokens or cards for the meters. They can also remove any debt for you. You need to tell them how much and give them a meter reading.





COUNCIL TAX

The tax is paid to South Somerset District Council for arears around Chard, Ilminster, Crewkerne and Yeovil.
Click here to register

Somerset Council Tax

WATER

Water is paid to Wessex Water, and for some areas South West Water

wessexwater.co.uk

southwestwater.co.uk



DEPOSITS

All of our deposits are lodged with The Deposit Protection Service.
You can access your account online at www.depositprotection.com.

The Deposit Protection Service offers a peace of mind solution for landlords, tenants, and agents and has a free to use arbitration service to administer disputes.





HOW TO RENT

This useful leaflet provides a checklist for anyone looking to rent

howToRent.gov



PROBLEMS WITH MOULD AND CONDENSATION

Frequently lack of ventilation and adequate heating can cause black mould. Mould is a naturally occurring substance found everywhere and in homes is caused by excessive humidity in the air.

Keeping windows open to expel water, closing them when the water has gone, making sure you ventilate at night while sleeping, drying washing outside, using a cooker hood when cooking, all will help.

For useful advice click below

wisepropertycare.com

AXA help and advice