We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us
about them. This will help us to improve our service going forward and resolve issues as soon as possible.
If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the
timescales and stages set out below
Stage 1—Your Complaint
Please put your complaint in writing either by letter or email and address it to Rose
Andrews – Office Manager Please include as much detail as possible, including dates,
names of any members of staff you dealt with, and where you are able to
enclosing/attaching any supporting evidence.